Last updated: August 2026

At 10XL, we believe that the right fit, comfort and style are essential for every plus-size man. We want your shopping experience with us to be simple, reliable and satisfying.

Because size and fit are especially important when purchasing clothing, our Return, Exchange and Refund Policy is explained below.

Return and Exchange Period

Customers may request a return or exchange within 7 days of receiving the product.

Requests submitted more than 7 days after delivery will not be accepted.

Eligible Reasons for Return or Exchange

You may request a return or exchange if:

• You received the wrong product.
• 10XL sent you the wrong size.
• The product has a manufacturing defect.
• Your selected size does not fit, subject to our Size & Fit Policy.

All requests are subject to verification of the product’s condition, order information and applicable eligibility requirements.

Return and Exchange Conditions

To qualify for a return or exchange, the product must:

• Be unused and unworn.
• Not have been washed, altered or modified.
• Be free from stains, odours, damage or signs of use.
• Remain in its original condition.
• Include the original tags and packaging.
• Include the invoice or another acceptable proof of purchase.

10XL reserves the right to decline a return or exchange if any of these conditions are not met.

Size & Fit Policy

10XL is a fashion brand created for plus-size men. We therefore give particular importance to accurate sizing and fit.

If your selected size does not fit:

• We will exchange it for another available size of the same product, subject to stock availability.
• If the required size is unavailable, you may be able to exchange it for another available product.
• If neither the required size nor an acceptable alternative is available, a refund may be issued where applicable.

When the Customer Selects the Wrong Size

For example, you ordered 4XL and correctly received 4XL, but later realised that you require a different size.

In this situation, an exchange may be accepted subject to our conditions. However, the customer will be responsible for the applicable return shipping cost.

We recommend reviewing the relevant Product Size Guide before placing your order. If you are unsure which size to choose, please contact us before ordering.

Sale and Discounted Products

Products purchased during a sale or promotional offer may be considered for return or exchange if:

• The size does not fit.
• 10XL sent the wrong product or size.
• The product has a manufacturing defect.

If the required size is available, an exchange will be arranged. If neither the required size nor an acceptable alternative is available, a refund may be issued where applicable.

Refunds will not be provided for sale or discounted products for reasons other than those listed above.

Exchange Policy

• Customers may exchange a returned product for another available size of the same product or for another approved product.
• All exchanges are subject to stock availability.
• If the replacement product costs more, the customer must pay the price difference.
• If the replacement product costs less, the difference will be adjusted through an approved refund method.
• Please do not send a product back before receiving exchange approval and return instructions from 10XL.

Refund Policy

A refund may be provided in the following circumstances:

• The required size or an acceptable alternative product is unavailable.
• 10XL sent the wrong product or size and a suitable exchange cannot be arranged.
• The product has a manufacturing defect and an exchange is not possible.

All returned products will be inspected by the 10XL team before a refund is approved. The refund process will begin only after the inspection and approval have been completed.

Refund Methods

Approved refunds may be issued through one of the following methods, as agreed with the customer:

• bKash
• Nagad
• Bank transfer
• Direct cash refund, where applicable and expressly approved

Customers must provide accurate account details and any information required to process the refund. 10XL will not be responsible for delays caused by incorrect information supplied by the customer.

Responsibility for Shipping Costs

When the Issue Is Caused by 10XL

Examples include:

• The wrong product was sent.
• The wrong size was sent.
• The product has a manufacturing defect.

In these cases, 10XL will bear the applicable shipping costs for an approved return or exchange.

When the Issue Is Caused by the Customer

Examples include:

• The customer selected the wrong size.
• The correct ordered size was delivered, but the customer requires another size.

In these cases, the customer will be responsible for the applicable return shipping cost.

Any applicable shipping charges and adjustments will be communicated before the product is returned.

Return and Exchange Process

To request a return or exchange:

1. Contact us by WhatsApp, Facebook Message or phone within 7 days of receiving the product.
2. Provide your order number, a clear description of the issue and clear photographs or video of the product.
3. Our team will review your request and verify the necessary information.
4. If your request is approved, we will provide instructions for returning the product.
5. Pack the product securely and send it to the specified return address according to our instructions.
6. After receiving and inspecting the product, we will process the approved exchange or refund.

10XL cannot guarantee acceptance of any product returned without prior approval.

Processing Time

A returned product may generally take 2–3 business days to reach us. Delivery time may vary depending on the courier and location.

Once the product has been received, inspected and approved, the exchange or refund will generally be processed within 5–7 business days.

Additional time may be required due to the bank, mobile financial service provider or courier company.

Non-Returnable Conditions

A return or exchange will not be accepted if:

• The product has been used or worn.
• The product has been washed, altered or modified.
• The product was damaged by the customer.
• The product contains stains, odours or signs of use.
• The original tags, packaging or acceptable proof of purchase are missing.
• The request is submitted more than 7 days after delivery.
• There is only a minor colour difference caused by differences in device screens, displays or lighting.

However, if the colour or description of the delivered product is materially different from the information displayed on our website, our team will review the matter.

Contact Us

10XL

Address:
5th Floor, 1/2 — Opposite Building of Old Jail Gate, Nazimuddin Road, Dhaka, Bangladesh 1100

Phone:
+880 1806-664999

Email:
hello@10xl.com.bd

Website:
https://10xl.com.bd

10XL — Where plus size never means limitation.
Comfort, fit and style—for everyone.